How far will your fuel card supplier go to support you?

Now, that’s what we call going the extra mile

At Silvey Fleet we go out of our way to deliver the highest possible standards of customer service. We were accredited Investor in Customers Gold last year, cementing our ‘Customer First’ approach.

24-hour support

In some cases, our customers require emergency, out-of-hours support, and no matter the hour our team is there to assist. This was the case with one of our long-standing customers Clearway Drainage Systems, a Manchester-based company running a nationwide fleet of vehicles. The following testimonial from the business owner shows just how much our efforts are appreciated.

“During a recent emergency situation, I found myself in desperate need of assistance outside of regular business hours.

Thankfully, I remembered the 24-hour emergency line provided by Silvey Fleet. From the moment I made the call, I was met with professionalism, empathy, and swift action.

The representative on the other end of the line listened attentively to my situation and assured me that my cards would be cancelled immediately, at 3am!

Their prompt response and efficient handling of the situation alleviated my stress and brought peace of mind in a time of crisis. Thanks to Silvey Fleet’s dedication to providing round-the-clock customer service, what could have been a disastrous situation was swiftly resolved with minimal disruption.

I cannot express enough my gratitude for their exceptional service and commitment to ensuring successful outcomes, even in the most challenging circumstances. I wholeheartedly recommend Silvey Fleet to anyone in need of reliable and responsive assistance.”

Our vision is to be the leading fleet management solution provider, and every action we take is dedicated to achieving this goal. You can view our case studies with examples of great customer service.

If you’d like to find out more about our fuel card and fleet management services, please call 01454 333022 or email priority@silvey.co.uk

See all news